Privacy Policy, Terms and Conditions

The Training Works, the owner of this website, has created this privacy statement in order to demonstrate our deep commitment to the privacy of our site, visitors and customers. As a company, we strictly adhere to all industry guidelines and we continually review our policy and procedures to ensure the safety and protection of our visitor and customer information.

Privacy Policy

Thank you for visiting The Training Works. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for web sites within The Training Works portfolio. If you link to other third party web sites, please review the privacy policies posted at those sites. The Training Works is not responsible for how data or information is treated/handled by any third party web site that is linked to from our sites.

Your Privacy

The Training Works respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000). References to The Training Works may include its affiliates, depending on the context. For questions regarding our privacy policy please express this in writing to: Privacy Policy, The Training Works 120 St Margarets Road, Twickenham, UK, TW1 2AA. The Training Works is a trading name of GIM-UK Ltd, company number 6439268 (Compnies House, Cardiff), registered office 1 The Green, Richmond, Surrey, TW9 1PL, UK.

Information Collection and Use

The Training Works is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from those which are disclosed in this statement. The Training Works collects information from our users at several different points on our website.

Use of Your Information

The Training Works obtains most of our information through the signing of waivers and completion of Par-Q forms. With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration. Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of The Training Works or its affiliates will take place only under the following circumstances:

(a) When you give consent – We will disclose your personal information when you have given consent. Under no circumstances do we sell participant or personal information to others. Please note that we will not share health information that may have been provided in connection with a program, program withdrawal or request for refund. With your consent, we may use certain information to provide you with information about The Training Works and its affiliates and programming. This consent is optional and you can decide to withdraw it at any time. Information collected by The Training Works about its users is used internally by authorised employees of The Training Works for following reasons: To process payment, register you in the program of your choice, update you when required of any possible changes of the planned services at The Training Works, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at The Training Works and on our site.

Forms

We request information from the user on our contact form. Here a user must provide contact information (like name and address). This information is used to contact the customer who has requested us to do so.

What are Cookies?

A cookie is a text file containing small amounts of information which is stored on your computer, tablet or mobile phone (device) when you visit a website.

There are different types of cookies which are used to do different things, such as letting you navigate between different pages on a website efficiently, remembering preferences you have given a website, and improving your overall experience. Others are used to measure the number of site visits and the most popular pages users visit, and may be used to provide you with advertising which is more tailored to your interests.

Some cookies are allocated to your computer only for the duration of your visit to a website, and these are called session cookies. These automatically expire when you close down your browser. There is another type of cookie known as persistent. These cookies remain on your device for a period of time.

Please note that cookies can’t harm your computer. We don’t store personally identifiable information in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.

We’re giving you this information as part of our initiative to comply with recent legislation, and so that you can manage cookies as required.

Cookies Used

We use cookies for the following purposes:

  • To ensure the website works correctly
  • To remember any preferences you may have given the website,
  • To collect anonymous data which allows us to see how people arrive at our website, and which content is viewed

Third Party Cookies

When you are using this site you may notice that there is content from other websites, such as Google maps or YouTube videos. We may also provide you with the opportunity to share information with others using social networks such as Facebook. We add this content from time to time to give a better user experience. As a result, you may be sent cookies from these other websites.

We do not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.

How To Manage Cookies

Our cookies don’t store personal information such as names and addresses, they simply enable our website to work properly and allow us to collect anonymous data about how our website is used so we can use it for continuous improvement.

However, if you would prefer to restrict, block or delete cookies from this website, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Please bear in mind that if you do this, some features of this website may not function correctly or may not be provided to you.

Links

This website may contain links to other sites. Please be aware that we The Training Works are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website. You may not create a link to this website from another website or document without The Training Works prior written consent.

Security

This website takes every precaution to protect our user’s information. When users submit sensitive information via the website, the information is protected both online and off-line.

The Training Works website uses sophisticated security and safeguard measures to protect users’ information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.

Terms & Conditions

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that The Training Works may alter the information on its web site from time to time. The Training Works shall have no liability arising from the use by any party of the information on this web site. The Training Works does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. The Training Works exclude all liability for contamination or damage caused by any virus or electronic transmission.

Return / Refund Policy

  • Payment for all classes must be received prior to the scheduled class date to ensure your seat.
  • Cancellations within 24 hours will not be refunded.
  • Cancellations prior to 24 hours will receive a credit towards a future class based on availability and similar cost.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

Contract Terms & Conditions

All services purchased from The Training Works must be preceded by the applicant acknowledging, by way of completing a PAR-q form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release The Training Works, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. If purchasing packages that require payments to be made in instalments, the applicant agrees to approve such instalments be made by credit card on the dates as predetermined in the services contract.

Registration & Purchase:

To register or purchase from The Training Works online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

 

Refund / Cancellation Policy

Services

Private Training

  • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed.
  • Any sessions missed with less than 24 hours notification are forfeited.
  • If you have not already paid for the session, your account/card will be charged for the full amount of the session.
  • If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.
  • Additionally, reserved time slots may be lost if payment is not made in a timely manner.

Registered Programs

  • Pre-paid classes are refundable
  • If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund.

* NOTES: Service credits are valid for 30 days only!

  • If we are notified after your session begins, we can only give you a credit towards another program. This credit is non-transferable and accounts for only the sessions remaining in your program at the time you requested

Cancellation.

  • There is no cash refund.
  • There is no refund for merely changing your mind!
  • We are here to get you results and these results cannot be achieved if you fail to attend the program!
  • This is not negotiable.

Individual Classes

  • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed.
  • Any classes missed without 24 hours notification are forfeited.
  • If you have not already paid for the class, your account/card will be charged for the full amount of the session.

Consulting

  • No refunds are available for completed consulting services.
  • Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and The Training Works subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details.

Products

  • Fitness Equipment and Accessories
  • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
  • Products which are defective or damaged upon arrival may be returned immediately for exchange.
  • Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page.
  • Customers are responsible for all shipping charges on exchanges or refunds.
  • Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product. Books, DVD’s, Posters
  • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
  • Products which are defective or damaged upon arrival may be returned immediately for exchange.
  • Customers are responsible for all shipping charges on exchanges or refunds.
  • Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.
  • Digital Products (Audio, Video, E-Book downloads).
  • These products are not eligible for return or exchange.
  • Should your file be defective or damaged upon arrival please contact the appropriate division of The Training Works where you purchased the product and we will arrange for a copy of the file to be re-sent.
  • Should you be dissatisfied with the quality or content of the file, we would be happy to hear your feedback. Please contact the appropriate division of the company.

 

Legal Obligation of Information Release

The Training Works will release any information that is required to be released by law or court order. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect The Training Works interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

 

Terms & Conditions

If you access and use this Web site (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, do not use the Site.

General

  • All products and services of The Training Works and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.
  • The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.
  • The information, material and content provided in the pages of the Site (the “Information”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

Internet E-Mail

  • Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.
  • No Endorsements
  • No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.

Links/Software

  • Links from or to web sites outside the Site are meant for convenience only. The Training Works does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and The Training Works will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and The Training Works is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

Payment for Products & Services

  • All Credit Cards will be processed in Pounds Sterling at the time of payment. The Training Works is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.

NETBANX By Optimal Payments

 

 

Stuart JonesPrivacy Policy, Terms and Conditions

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